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AtlantisCelebrates20YearsInTheBahamasCheckoutthekick-orallyOurGuestsAreTalkingSeewhattheyaresayingaboutyouManagerTraineeProgramAfocusonlong-termsuccessGlenroyPrattSr.DirectorConferenceServicesVolumeIIssueII LetterfromourLeadershipTeamGeorgeMarkantonisPresidentManagingDirectorKarenCareySr.VicePresidentHumanResourcesDearColleaguesCongratulationsMay2014marksthe20thAnniversaryofAtlantis.FortwodecadesAtlantishastransformedthelandscapeofParadiseIslandandTheBahamasmakingitthepremierinternationaltraveldestinationwhilebeingamajorcontributortothebettermentofBahamianlifeandthelocalcommunity.Sinceopeningin1994over50000BahamianshavebeendirectlyorindirectlyemployedbyAtlantiseachcontributingtothesuccessofhostingover15millionvisitorstoourshores.Ourresortistrulyanexperiencelikenoothercreatingmemoriesforalifetimeforourguestsandemployeesalike.InourSecondeditionofH2Uweextendourbestwishestoallofyouforyourservicededicationandenthusiasmthathavesignifcantlycontributedtooursuccessovertheyears.WeareparticularlyproudoftheAtlantislegacyinproviding20yearsofWOWexperiencesforourguests.Ifthepastisanyindicationofourfutureweknowyourcontributionswillcontinuetoinspirenewideasandacommitmenttoexcellencethatwillcontinuetoblowawayourguests.HappyAnniversaryAtlantisourfuturelooksbrightwithyouinitEnjoyH2UsymbolizesthefusionofouramazingproductrepresentedbywaterH2OandthecoreelementoftheAtlantisbrandYouU.UaretheelementthatgivesAtlantislifetheingredientthatcreatesthewowguestexperienceofAtlantis.2 3WeSaluteYouAtlantisCelebrates20YearsCommunicationAccountability1stQuarterManagersMeetingHumanElementWhatOurGuestsAreSayingAboutYouUnitedInFunALittleFriendlyCompetitionCelebratingValuesOneOutOfOne-HundredCommunityGivingBackToLocalCharitiesManagerTraineeProgramAtlantisThenNowAlwaysOpportunityComeGrowWithUsJuly2014LouiseDorsettGroupSalesManager46789101112 ParadiseIslandRallyWeSaluteU4 FortLauderdaleRallyAtlantiskickedocelebrationscommemoratingits20thyearinTheBahamaswithanAll-EmployeeRallyonMay28thwithitsanniversarythemeThenNowAlways.ThiseventjumpstartedwhatPresidentManagingDirectorGeorgeMarkantonissayswillbeafullyearoffunexcitementandgiveawaysTheRallyincludedenergeticdisplaysofprideandpassionincludingcreativeperformancesbyvariousresortdivisionswhohavehelpedtomakeAtlantisoneofmostdesiredplacestoworkandvacationintheworld.TheFortLauderdaleOcecelebratedtheirEmployeeRallyonJune2nd.TheeventwasJunkanoothemedcompletewithstiltwalkersandaDJtokeepthefestivitiesenergetic.GeorgeMarkantonisKarenCareyandBeverlySaundersewintomaketheeventspecialandalongwithMarcyMilesrecognizedallofthedepartmentsfortheiraccomplishmentsoverthelast20years.EveryonelewithasenseofprideinworkingforthenumberoneresortdestinationintheCaribbeanThenNowAlways5 CommUnicationAccountabilityMANAGERSMEETINGINNASSAUAtlantiskickedo2014withaseriesofsymposiumsledbyitsPresidentandManagingDirectorGeorgeMarkantonisandPaulBurkethecompanysChiefOperatingOcer.DuringtherecentManagersMeetingtheseniorleadershipteamfocusedontheimportanceofthecommunicationprocessandaccountability.Themessagewasclearcommunicationandaccountabilitycontinuetobeatthecoreofallofthecompanysinitiatives.WhilehighlightingthemarketingeortsofHumanResourcesPublicRelationsandtheSalesMarketingteamMr.MarkantoniscelebratedtherecentPulseSurveyresultswhichshowedasignicantincreaseinthefavorabilityscoreof66a14increaseoverall.ThishelpedtorearmtheimportanceofcommunicationandaccountabilitytotheManagerEectivenessprocess.ThisthemewaswovenintoMr.BurkesmessagewherehecelebratedtheGuestServiceIndexscoresandtheJDPower1stQuarterresults.Mr.BurkereferredtotheseachievementsassharedsuccessdueinparttohardworkoftheOperation800teamandthedepartmentsinvolved.Byworkingtogetherasamanagementteamtoremovebarriersmeasuringtheimportantstuandbeingconsistentindrivingtheresultswearebuildingstrongerleadersthatcanachieveanything.WhileprovidinghisnalthoughtsMr.Markantonismadeitclearwestillhaveworktodobuttheevidenceisindisputablethatorganizationswithhighlyengagedemployeesoutperformthosethatdontinmanyways.6 HUManElement7EMPLOYEERECOGNITIONTroyTooteGuestServicesCoralTowersIwouldliketotakeamomenttowriteregardinganamazingemployeeyouhaveworkingintheCoralTowersTroyToote.Troyassistedmewithcheck-inonWednesdayApril162014.AeraverydicultdayoftravelingmultipledelayslostluggagewearrivedatAtlantis.Althoughwebookedaspecicroomtypemanymonthsagowewerenotgiventheroomtyperequested.ThiswasaspecialoccasionannualmotheranddaughterbirthdaytriptoAtlantis.Inthepastourroomviewshavebeenspectacular.Troydidhisbesttoassist.UltimatelythroughTroyshardworkandcommitmenttoextraordinarycustomerservicewewereplacedinroom8-230andcouldnothavebeenhappier.Troyspersistencehelpedmakethisafantastictrip.JenniferL.TraksCapitolRegionEducationCouncilTericaPaulNavigatorMypartnerandIwereonacruiseandtookashoreexcursiontoAtlantistoseethefacilityingeneralandtheaquariuminparticular.Tericawasourtourguide.Ididntrealizetheaquariumwassolargeandtheamountofwalkingsignicant.Im85withrecentproblemsaectingmywalking.Wedecidedtotakeourowntour.AergettinglostafewtimesweranintoTericajustbeforetheendofhertour.Sheknewwewerentwiththegroupbutengagedusinconversation.Tericaspent112hoursofherowntimewithusansweringquestionsretracingsomeofhertourhelpingmenavigatedicultwalkingareasandevenarrangedtransportation.Sheturnedwhatcouldhavebeenabadmemoryintoawonderfulevent.Wefoundanewfriendthatwellrememberfortherestofourlives.ThisismeanttobeathankyounotebutIalsohopeyourecognizeyourOUTSTANDINGEMPLOYEES.JamesECulbertsonCarnivalCruiseShipPassengerRoyalTowersFrontDeskColleaguesIwantedtotakeamomenttothankthefrontdeskstaattheRoyalTowers.Whilestayingtheremyyoungsonbecameveryill.AerseeingthenurseitwasdecidedheneededtogoimmediatelyintotownforfurtherevaluationandIVuids.AlthoughIpanickedyourstaandmanagersawmyfearsandtookcharge.Theyarrangedtransportationintotownandfollowedupwithphonecallstoourroomon2otheroccasions.Althoughwewerefarfromhomeandourownphysicianthedoctorswesawhereimmediatelyputusatease.Theykeptincontactwithusthroughoutourstay.Althoughmysonwasinbedthemajorityofourtriphestillsaysitwashisbestbirthdayever.Iwantedtotelleveryoneofourexperienceandthelevelofkindnessandcourtesyyourstashowedus.SharonAntonellis-MassapequaNY 8UnitedInTheFunMercedes-BenzCorpRunAtlantispromotesteambuildingafunenvironmentandanopportunityfordepartmentstocometogetherinaspiritofcamaraderiethroughitsannualInterdepartmentalBasketballJamboree.Thisyearover14teamsparticipatedintheevent.Alltheactionculminatedinaface-obetweentheWaterParkWarriorsandTheCoveReefKnights.InagamethatseemedtofollowascriptwrittenadecadeaagoandreplayedeachyeartheWaterParksWarriorswereonceagainvictorious.IndividualawardwinnersincludedLivingstoneMunnings-theLeaguesandChampionshipMVP.VaughnMusgroveoftheHousekeepingShockers-CoachoftheYearKhristianBowlesfromDolphinCay-RookieoftheYearMarioClarkeoftheBanquetingBombers-SportsmanoftheYear.CongratulationstotheFortLauderdaleteamforwinningthethehotelrestaurantfoodservicecategoryfortheco-edteamsintheMercedes-BenzCorporateRunforathirdyearinarowTheoverallpositionsforhotelrestaurantfoodservicecategoryarelistedbelowCo-ed1st2ndand9thplacesMensteam4th6thand12thplacesWomensteam6thand15thplacesPicturesfromthisyearsMercedes-BenzCorporateRuninFortLauderdaleApril3rd.DivisionBWinnersCoveReefKnightsCoveSeniorExecutivesprovidesupportFromLe-DemetriusTaylorCoachCoveReefKnightsCarltonRussellVPCrisSariegpSVPChampions-WaterParkWarriorspicturedwithEmployeeManageroftheYearBASKETBALLJAMBOREE2014 CelebratingValUesTOP100WOMENOFBROWARDCOUNTY9TheAtlantisemployeesallshareacommonbondwhenitcomestoservingourcommunity.ThisspiritofservicegoeswellbeyondNewProvidenceandParadiseIslandthroughtheFloridastraitsandupI-95toBrowardCountytoourFortLauderdaleOce.PleasejointheleadershipincelebratingourveryownJacquiGueltzowExecutiveDirectorofConferencePlanningforbeinginductedintothe2014Classof100OutstandingWomenofBrowardCounty.JacquiisanexemplaryleaderandmentortoourcolleaguesintheFloridaOce.TheeventwashostedbyTheBoysGirlsClubsofBrowardCountyonMay82014atTheSignatureGrandinDavieFlorida.Itbroughtthecommunitytogethertocelebratewomeninleadershiprolesinthebusinesscommunityandphilanthropicfelds.Iamveryhonoredtohavebeenselectedtobeinductedintothisyears2014Classof100OutstandingWomenofBrowardCountysaidJacqui.Theeveningwasflledwithhighlightsincludingawell-knownCelebritySpeakersocializingwiththestateselitecommunityleadersandsilentauction.TheBoysGirlsClubsofBrowardCountyFloridaBGCBCisanon-proft501c3privateagencydedicatedtohelpingyoungpeopleimprovetheirlivesbybuildingself-esteemanddevelopingvaluesandskillsduringtheircriticalperiodofgrowth.Servingmorethan12000at-riskyouthages6-18eachyearfromits12BrowardCounty-areaclubsitspurposeistoinspireandenablechildrentorealizetheirfullpotentialasproductiveresponsiblecaringcitizens.JacquiGueltzowTheFortLauderdaleConferencePlanningTeam NationalYouthChoirTheAtlantisCommunityServiceAwardshasbeenalifelinefortheBahamasNationalYouthChoir.Theaward-winningYouthChoirprovidesopportunitiesforpersonalgrowthanddevelopmentandproudlyrepresentsTheBahamasathomeandabroad.ThecharitablefundingbyAtlantishashelpedtomakeadierencebyprovidingresourcestoassistwithtravelexpensescostumesandpurchasingequipmentCleophasAdderleyDirectorNationalYouthChoir.TheCrisisCentreNowinits15thyeartheAtlantisCommunityServiceAwardscontinuestoassistlocalcharitiesandothernon-protorganizationssuchastheCrisisCentre.ThroughthecharitabledonationsofAtlantistheCrisisCentrecontinuestoprovideaplaceofrefugeoeringfreecounselingandservicesformenwomenandchildrenwhoareexperiencinganyformofsexualphysicalorpsychologicalabuseDr.SandraDean-PattersonDirectorTheCrisisCentre.CLEOPHASADDERLEYDirectorNationalYouthChoirSANDRADEAN-PATTERSONDirectorTheCrisisCentreCommUnityATLANTISCOMMUNITYSERVICEAWARDS10 ManagerTraineeProgramATLANTISTHENNOWALWAYS...Atlantishasalwayshadagreatreputationforservicedeliveryandbrandrecognition.Intheearly1990sTheManagementTraineeProgramwasthelaunchingpadforthestellarcareersofthreeAtlantisLeadersStuartBoweSVPandGeneralManagerofCoralandBeachTowersandthePresidentoftheHotelAssociationMelanieDelanceyVPLaundryandTerryAdderleyVPofOperationsOneOnlyOceanClub.TheseleaderssharedsimilarsentimentswhenaskedabouttheimpacttheManagerTraineeProgramhadontheirindividualcareers.Theyallspokeaboutmentorshipandlearninghands-onfromleaderswithadeepknowledgeoftheindustrythatcreatedacultureofownershipandaccountability.Theoriginaldesignoftheprogramwastosearchthelocalmarketplacetohiresmartandwelleducatedindividualsandprovidethemwithaplatformtolearnandgrow.Theprogramevolvedandwasre-launchedin2010resultinginseveralsuccessfulManagementTraineestodate.Thesecolleagueshavebeenplacedstrategicallythroughouttheorganizationtoassistwiththecompanyscontinuedgrowth.AvonneColebrookearecentgraduateoftheManagerTraineeProgramcomparedherexperiencetoavirtualMBAprogramthatincludedcustomerservicemarketingandbehind-the-scenesoperationsthatimpactthebottomline.Leadershipisfocusedonthecompanyslong-termsuccessandthisprogramcontinuestoplayabigpartinpromotingacultureofgrowthanddevelopmentopportunities.KeenanCarrollAvonneColebrookeRenbertMortimer13911 StayconnectedonournewwebsiteAtlantisLocalBahamas.comandFacebookAtlantisLocalOpportUnityCOMEGROWWITHUSEmergencyMedicalResponderTrainingNationalSafetyCouncilCurriculumU.S.recognizedcertication40hr.Training9am5pmdailyfor5consecutivedaysMondayFridaypreferredbutwillconsiderotheroptionsbasedonclientsneedsCost400.00perpersonIncludesCertiedenthusiasticandexperiencedinstructorsCourseworkbookCerticationuponpassingofexamBarrierdeviceFirstAidCPRCardioPulmonaryResuscitationAEDAutomatedExternalDebrillatorTrainingAmericanHeartAssociationCurriculumU.S.recognizedcertication8hr.Training9am5pmCost90.00perpersonCertiedenthusiasticandexperiencedinstructorsCourseworkbookCoursecompletioncardBarrierdeviceCPRCardioPulmonaryResuscitationAEDAutomatedExternalDebrillatorTrainingAmericanHeartAssociationCurriculumU.S.recognizedcertication4hr.Training2pm-5pmORtimepreferredbyclientCost50.00perpersonCertiedenthusiasticandexperiencedinstructorsCourseworkbookCoursecompletioncardBarrierdeviceTheAtlantisSafetyTrainingCenterASTCprovidesopportunitiesforcerticationandtraininginsafetyandemergencyresponsestoAtlantisemployeesandthecommunity.FormoreinformationcalltheAtlantisSafetyTrainingCenteratextensions6419464217or64301